An expert on everything you sell.

Kala answers detailed questions from your own pages and documents, opens the right page while it explains, and says so when it doesn't know.

  • Software
  • Manufacturers
  • Distributors
  • Documentation sites
Get early access
  1. Visitor: What's the difference between the X200 and the X300?
  2. Kala: The X200 heats rooms up to 20 m², the X300 up to 30 m². The X200 is $349 and the X300 is $449.
  3. Opened: Compare heaters
  4. Visitor: Is the X200 safe to use in a bathroom?
  5. Kala: The site doesn't say, so I won't guess. Shall I ask the team for you?
  6. Visitor: Yes, please. [email protected]
  7. Sent to the team: INQ-2219Question about bathroom use

What Kala does

It explains your products in plain words, from your own content and nothing else.

Answers from your content only

Your website, uploaded brochures and spec sheets, and the Q&As you write. Kala quotes the exact numbers.

Shows the right page

Kala opens the page or scrolls to the section it's talking about, so the visitor sees it too.

Compares and explains

Side by side, in plain words. Kala helps the visitor understand and doesn't push a sale.

Admits what it doesn't know

If your content doesn't say, Kala tells the visitor and offers to pass the question to your team.

The questions your content doesn't answer yet.

Every question Kala can't answer lands in CRM → Requests as “Ask the team”. Reply to the visitor, then add the answer to Knowledge so Kala knows it next time.

  • A reference for every request. The visitor gets it in the chat and can quote it when they write back.
  • Find the gaps. Each question shows something your content doesn't cover yet.
  • Learns what it missed. Kala also lists every question it couldn't answer, even when the visitor didn't ask the team, most-asked first. Add the answer once and it uses it from then on.
  • Reply from one inbox. Email or text the visitor back from Kala. Their replies land in the same thread.
Example request as it appears in Kala's CRM
INQ-2219
Ask the team
New
Question
Is the X200 safe to use in a bathroom?
Contact
Arif · [email protected]
Conversation
Chat, transcript saved

Getting it ready

Pick Product Knowledge in the admin and Kala sets its greeting, the questions it asks and what it saves. A checklist walks you through the rest. During early access, we do this with you.

  1. 01

    Add your knowledge

    • The whole site (crawl it)e.g. https://yourcompany.com
    • Brochures, spec sheets and docs (upload them)e.g. Product-catalogue.pdf, Datasheet-X200.pdf
    • Pricing and planse.g. Starter $19/mo, Pro $49/mo
    • Comparisonse.g. X200 vs X300: size, power, price
    • Policiese.g. Warranty, returns, support hours
  2. 02

    Prepare

    • Crawl your siteSo Kala can open the right page. Page navigation is already in your embed tag.
    • Who answers “Ask the team” questionsIn CRM → Requests.
  3. 03

    Answer the common questions

    • What's the difference between X and Y?
    • Does it work with …?
    • What are the specs?
    • Is there a free trial?
    • What's included in the price?

Good to know

Or ask Kala. It's live on this page.

What can I upload?

PDF, Word, text, Markdown, CSV and JSON files, alongside the pages Kala reads from your website.

Will it make things up?

Kala answers from the sources you connect. When they don't say, it tells the visitor and offers to ask your team.

Can it compare products?

Yes, from your pages and spec sheets. It quotes the numbers you publish and doesn't push a sale.

Does it work in other languages?

Yes. Kala replies in the language the visitor uses, by voice or text, and switches if they do.

Other use cases

Pick one as Kala's main job. The requests from the others can be turned on too.

Every visitor greeted. Every question answered.

Put Kala on your website. Apply with your work email and we reply to every application.