A shop assistant on every product page.

Kala asks what the shopper needs, recommends from your product pages and opens the right one while it talks. When they've decided, it takes an order request that your shop confirms.

  • Online shops
  • Makers
  • Food sellers
  • Wholesalers
Get early access
  1. Visitor: I need a shirt for hot weather. Any ideas?
  2. Kala: The linen shirt breathes well and comes in S to XL. I'll open it for you.
  3. Opened: Linen shirt
  4. Visitor: Is M right for a 96 cm chest?
  5. Kala: Yes, the size chart puts 96 cm in M. Would you like to order?
  6. Visitor: Two in M, sent to Bandung.
  7. Order request: ORD-1586The shop will confirm price, stock and delivery.

What Kala does

It helps shoppers choose, the way a good assistant in a shop would.

Asks before it recommends

What it's for, the size, the budget. Kala narrows it down instead of listing everything.

Takes them to the product

Kala opens the product page or scrolls to the right section while it talks, so the shopper sees what it means.

Sticks to what you publish

It only mentions prices, sizes and stock that are on your pages. It never makes them up.

Takes the order request

Product, variant, quantity and delivery address, with a reference. Your shop confirms price, stock and delivery.

Order requests, ready to confirm.

Each request lands in CRM → Requests with what they want and where it goes. Your team checks stock, confirms the price and delivery, and replies.

  • A reference for every order. The shopper gets it in the chat and can quote it when you reply.
  • Linked to the contact. Their details and the full conversation are saved together in your CRM.
  • Statuses you can work. Move each order from New to Confirmed to Done, or cancel it.
  • Reply from one inbox. Email or text the visitor back from Kala. Their replies land in the same thread.
Example request as it appears in Kala's CRM
ORD-1586
Order
New
Product
Linen shirt
Variant
M, sand
Quantity
2
Delivery address
Jl. Dago 45, Bandung
Contact
Maya · [email protected]

Getting it ready

Pick E-commerce in the admin and Kala sets its greeting, the questions it asks and what it saves. A checklist walks you through the rest. During early access, we do this with you.

  1. 01

    Add your knowledge

    • Product pages (crawl the catalogue)e.g. https://yourshop.com/products
    • Size or variant guidese.g. Size chart: S fits 86–92 cm chest
    • Shipping costs and timese.g. Bandung $5, 3–5 days
    • Payment methodse.g. Bank transfer, cards, e-wallets
    • Returnse.g. Unused items can be returned within 14 days
  2. 02

    Prepare

    • Crawl your shopSo Kala can open product pages. Page navigation is already in your embed tag.
    • Who confirms order requests, and how fastIn CRM → Requests.
    • Which areas you deliver toAdd it as a Q&A in Knowledge.
  3. 03

    Answer the common questions

    • Which one is best for …?
    • Do you have this in size M?
    • How much is shipping to Bandung?
    • Can I pay by bank transfer?
    • Do you have a discount?

Good to know

Or ask Kala. It's live on this page.

Does Kala connect to my store or checkout?

Not yet. Kala works from your product pages, and orders arrive as requests your team confirms. Store integration is on our roadmap.

Can shoppers pay through Kala?

No. Kala takes the order request. Your team confirms it and arranges payment the way you already do.

Will it say something is in stock?

Only if your pages say so. Kala never invents prices, sizes or stock, and tells the shopper the shop will confirm.

Does it work on Shopify or WordPress?

Yes. It works on any site where you can add a script tag, including Shopify, WordPress and Webflow.

Other use cases

Pick one as Kala's main job. The requests from the others can be turned on too.

Every visitor greeted. Every question answered.

Put Kala on your website. Apply with your work email and we reply to every application.